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Get ready.

Change can be confusing, so we've compiled a list of frequently asked questions and answers to help navigate deregulation in Lubbock.

See FAQ's
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Here's what's going on...

Hey Lubbock! On March 4, 2024, things are changing a bit - we welcome energy deregulation. This means new energy providers are entering the scene, while Lubbock Power & Light (LP&L) keeps doing their thing with energy delivery. This switch gives us more choices and could even lower costs. The best part? We'll work with you to pick your energy provider and product that fits your business needs! This aligns pretty well with what we believe at Symbio Energy Partners, which is all about "powering the future together."

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How we can help you

At Symbio Energy Partners, we're here to guide businesses through the energy market. Think of us as your personal energy assistants, helping you sort through different product structures, rates, and terms to find what fits your business best. And you know what's great? Our service won’t cost you a dime.How is that, you ask? We're supported by the energy providers, who count on us to help expand their reach and improve your overall experience as a consumer. So, if you run into any troubles with your provider, don't fret - your account manager at Symbio is ready to step in and iron things out. As Lubbock steps into new territory with energy deregulation, we're here to help you navigate, always keeping our mission close to heart - “powering the future together.” 

Here's our process

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STEP 1:
Collect info

To best meet your needs ahead of the big day, we will start with you signing a letter of authorization to contact LP&L and suppliers to understand your usage patterns better. 

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STEP 2:
Find a supplier

Once the usage information is gathered, we will contact our network of energy suppliers to find the best product that matches your needs. 

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STEP 3:
Choose a product

An account manager from Symbio Energy Partners will explain the different products and rates offered by suppliers and guide you through the selection process.

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STEP 4:
Leave the rest to us

After you execute the service agreement, that's it on your part. We will work with your supplier to ensure timely and accurate processing. We will also become your first contact for service-related issues such as billing, renewals, or service modifications.

 

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Frequently Asked Questions

If you have a question that's not listed here, we would be happy to connect and help navigate forward!

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What is Energy Deregulation in Lubbock, TX?

Energy deregulation in Lubbock involves the process where the government reduces or eliminates restrictions in the energy market. This change allows multiple energy providers, besides traditional Lubbock Power & Light (LP&L), to offer services in the city, creating competitive options for consumers.

When did Lubbock become energy deregulated?

While many areas of Texas transitioned to energy deregulation years ago, Lubbock will officially become deregulated on March 4, 2024.

What does energy deregulation mean for Lubbock residents?

Energy deregulation offers Lubbock residents the opportunity to select their energy provider. Instead of only having LP&L as an option, residents can now choose from various providers that serve the area. This competition often leads to lower prices and enhanced services as providers aim to attract and retain customers.

How can Symbio Energy Partners help during the transition?

As expert commercial energy brokers, Symbio Energy Partners can help navigate the transition by simplifying choosing the right REP (Retail Energy Provider). We study the market thoroughly to help identify reliable providers and negotiate optimal rates, ensuring you get exceptional value.

Can residential customers also choose an energy provider?

Yes, energy deregulation allows both residential and commercial customers in Lubbock to select their energy provider. They can review their options, compare rates and plans, and choose the provider best suited to their specific needs.

Will payment history from LP&L be available with the new supplier?

No. LP&L customers may self-serve using their current customer portal to print a payment history form.

Will tax exemptions with LP&L transfer to the new supplier?

No. Symbio Energy Partners will assist eligible clients in applying for a new tax exemption during the transition.

Does LP&L plan to return deposits previously collected to customers after the transition?

Yes. Deposits are collected for electricity accounts (not specifically for water or other utilities). LP&L plans to apply any deposits to the customer's final bills. Any additional funds will be refunded via check to the customer.

Who do I report outages to?

LP&L outage line will remain the same as today. The number is 1-806-775-2509

Who do I speak to about billing issues?

Clients working with Symbio Energy Partners can contact their account manager with any concerns, and we will handle any communication or disputes with the supplier for you.

We're here to help

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We're here to help with any questions or feedback you might have. Please reach out using the online form, phone, email, or a good old-fashioned snail mail to our office, and we'll get back to you as soon as possible

  1-888-571-5911

 1923 Washington Ave. Houston, TX  77007

   info@symbioenergypartners.com